Frequently Asked Questions

1. What if I need more hours than my subscription includes?
No problem! Extra hours are billed at our standard hourly rate. If you find you’re consistently going over, we can help you upgrade to a higher subscription plan.

2. How do deposits work for project-based pricing?
For projects, we ask for a 50% deposit before work begins. The remaining balance is due once the project is completed and delivered.

3. What if my tax return is more complex than expected?
We’ll review your situation during a consultation and let you know if your return falls under our standard pricing or requires a custom quote. You’ll always know the cost before we begin.

4. Can I switch between pricing options?
Yes! You can move from hourly to subscription or project-based pricing at any time. We’ll work with you to find the best fit for your needs.

5. How do payments work?

• Subscriptions: billed monthly in advance.
• Hourly: billed after services are delivered.
• Projects: 50% upfront, balance at completion.
• Tax returns: billed upon completion.

6.  Do you offer discounts for multiple services?
Yes — if you combine services (e.g., ongoing subscription + annual tax return), we can create a bundled package at a reduced rate.

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